How do we keep in touch?
We're happy to keep in touch by email or text. We return phone calls as quickly as possible, however, keep in mind that we're in the middle of lessons during most business hours.
Can I have lessons now and then, every other week, or cancel lessons regularly?
We are flexible and we tailor our teaching to your needs. Still, we strongly encourage students to commit to weekly lessons, and miss as few as possible, because it is far better for the student's progress, and we want to dedicate our time to dedicated students. We have a waiting list, and it is far easier to fill our teachers' schedules with regular students; cancellations hurt our productivity.
How is payment made?
We accept bank transfers. See your invoice for details. You must include your invoice number as a reference in order for us to be able to match your payment to your invoice.
When is payment due?
To ease administration, we invoice at the start of each school term, for that whole term's lessons. Lessons need to be paid in advance, because we incur the costs of delivering lessons to you as we go. If you need to make payments over the course of the period covered by an invoice, special arrangements can be made, although we encourage few and prompt payments so that we can focus on what we do best: teaching!
On my recent invoice, why is there an amount outstanding from previous invoice(s) if I reduced my payments to account for cancelled lessons?
We use our own system to track credits owed to you for lessons cancelled with adequate notice (see our Policies). Please pay for each invoice in its entirety. Then, cancellations will be credited on the next invoice (or refunded if you do not continue to have lessons with us). While it creates more accounting work for us when invoices are not paid in full, if you did reduced an invoice payment to account for cancelled lessons, outstanding amounts, and cancellation credits, will both show on the most recent invoice, resulting in a net of $0. So it all adds up!